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Bailhache Solicitors Complaints Procedure

Complaints Concerning your Account


If you wish to discuss any aspect of the transaction we are handling or any account received with which you are not satisfied or if a mistake has been made then we shall do our best to resolve your concern. Any complaint will be acknowledged immediately in writing, with a full resolved within 28 days.

If matters cannot be sorted out between us then you are able to refer to various external agencies. In the first instance please contact:-

(1) Senior Partner, Bruce Leyland 2 Church Square, Taunton, TA1 1SA (telephone 01823 351122) – (email: [email protected]). If your concern relates to a matter that has been dealt with by Mr Leyland, please contact Mr Edmund Bailhache at the same address (email: [email protected])


(2) If your concern is not resolved to your satisfaction you can refer the dispute to:
Legal Ombudsman PO Box 15870, Birmingham B30 9EB (telephone: 0300 555 0333 [email protected]).
Or
Pro Mediate UK Limited, Brow Farm, Top Road, Cheshire WA6 6SP (Tel: 01928732455 [email protected])
You must contact the Legal Ombudsman or Pro Mediate UK Limited within twelve months of the last contact with your legal adviser relating your concerns or compliant.


(3) In non contentious matters you can apply to the Court for an assessment of the bill under Part III of the Solicitors Act 1974 – Your rights are set out in more fully in the Solicitors (Non Contentious Business) Remuneration Order 2009.